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Returns + Exchanges

Returns/ Exchanges

Returns/Exchanges must be authorized by the FSNYC Team. If you would like to return/Exchange an item from your order, please email FSNYC@fiftyshadesnyc.com to begin the Return/Exchange Authorization process. All items must be unworn, free of damage, and have original packaging to be eligible.

Returns are only allowed for products purchased at full price from www.fiftyshadesnyc.com

If your shipment is delivered to you in any damaged condition or if you are missing any part of your order, please notify us immediately at FSNYC@fiftyshadesnyc.com . Please always include your email address used at checkout, your order number, and also be sure to take and send photos with your email to customer service. Damage or missing claims made after two days of receipt will not be honored. 

Please follow the below instructions: 

  1. Request a return/exchange within 7 days of receipt of your order 

  2. Subject Line - “Order #XXX - Return/Exchange” 

  3. Body - Reason for your return/item(s) you need exchanged

  4. PLEASE NOTE WHEN SHIPPING BACK YOU MUST INCLUDE YOUR ORDER NUMBER INSIDE THE PACKAGE.

*Shipping fees/cost are at the expense of the client.

Refunds will be for the amount of the item(s) purchased and will not include any shipping costs/fees or taxes previously charged.    

*Refund processing times vary per refund.

*Please allow up to 10 business days for your refund to reflect in your account, this depends on your bank/financial institution. 

Can I exchange for a different style or color?

Yes,  you will be given the choice of returning for a refund or exchanging after you can choose which frame or color you would like from the collection.

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